Privacy Policy
Robotic Rehab LLC /dba/ Thera Performance Lab and Robotic Rehab & Relief
Effective: January 1, 2025
Your privacy matters to us and we are committed to protecting your personal and health information with transparency and care. This Privacy Policy amounts to a binding agreement between you Robotic Rehab LLC, a Michigan limited liability company /dba/ Thera Performance Lab and Robotic Rehab & Relief (collectively “Company”, “we”, “us”, or “our”) regarding your use of: (i) Our website, which is currently www.www.thera-performancelab.com, including any information contained thereon or available through our social media pages (collectively the “Website”), (ii) any products produced, manufactured, distributed, or sold by us (“Products”), (iii) any services provided by us, including those services provided at one of our clinics or elsewhere, in connection with the Website or otherwise (“Services”). This Privacy Policy explains how we collect, use, and safeguard your information when you visit the Website, use or purchase Products and use or purchase Services. By using our site or submitting information, you agree to this policy.
Agreement to Privacy Policy
By visiting our Website, using or purchasing our Products, or using or purchasing our Services, you expressly acknowledge and agree to be bound by this Privacy Policy, as the same may be amended from time to time (the “Privacy Policy”). If you do not agree to be bound by these Terms, do not use, or continue to use, our Website, Products, or Services.
Modifications to Privacy Policy
You agree that we may modify this Privacy Policy, in our sole discretion, and that each modification shall become effective immediately upon posting of the modified Privacy Policy on the Website.
Privacy Policy
We want to make your experience using our Website, Products, and Services as enjoyable and rewarding as possible while allowing you to feel secure that your privacy interests are being respected. We collect certain information that is necessary to fully service your account and provide the Services you receive. As a client, you will be asked to provide information that is needed in order to create your account and fulfill our service commitment to you such as your name, address, phone number, e-mail address and billing information. We treat this personal information that you provide to us as highly confidential. We may use this personal information for editorial and feedback purposes, marketing and promotional purposes, for statistical analysis and for product or service development. Your personal information, however, will never be sold to any company nor will it be shared with third parties, unless specifically stated otherwise or in special circumstances. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. In instances where we and a partner jointly promote the Services, we may provide that partner certain information, such as name, phone, and e-mail address, for the sole purpose of allowing us and the partner to evaluate the promotion.
We may offer incentive programs to customers, visitors to the Website, the general public, and individuals identified through direct mail lists, ads or other marketing efforts. These offerings are promoted on the Website, advertisements and press releases. At a minimum, required information includes name and e-mail address; in some cases, the customer must answer additional questions including additional personal data or enter a program code. The information gathered is used to contact the person via phone, SMS, or email to discuss our Services and promotions.
We will not divulge any of your personal information — contact, financial, bill history, or geographic location — to any other organization unless (1) you give us explicit, and specific, prior permission, (2) the disclosure is required by law or by legal process authorized by a court of competent jurisdiction, (3) we suspect fraud involving the Company, in which case we may investigate and report any evidence, including personally identifiable information, to law enforcement officials and to the courts in the course of seeking remedies at law and equity and/or (4) you make an inquiry, request or complaint that requires follow-up and we share your information with others to satisfy your inquiry.
You may log into your account to correct your information at any time. If you do not have an account you can contact us via the Website, and we will correct your information. You may also opt out of receiving further communications in the same manner.
We are committed to protecting your personal and health-related information. All records are kept confidential and stored securely in accordance with applicable laws, including HIPAA (Health Insurance Portability and Accountability Act). Our HIPAA Privacy Notice is published on the Website and is incorporated herein by reference. By using the Website, providing your personal information, purchasing or using Products, or receiving Services, you consent to the collection and use of your personal data for marketing, treatment, billing, and follow-up purposes.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:
Thera Performance Lab
146 S. Broadway St., Suite 160
Lake Orion, MI 48362
Email: hello@tpl-lab.com
Phone: 248-690-5444
Updated: May 1, 2026
